Sr. Client Account Manager, DACH Retail

What you’ll do

• Build and nurture relationships with partners independently, proactively reaching out regarding campaign performance, optimizations, updates, and opportunities.
• Share learnings from your book of business to support other team members.
• Ensure partners’ objectives and requirements are met by liaising between them and internal teams (Measurement & Insights, Performance Solutions, Product Marketing, Creative Strategy, etc.).
• Gain a deep understanding of partners’ business goals and turn data into compelling stories and actionable insights.
• Own the “how” conversation with advertisers, advising on media strategies across targeting, bidding models, creative, measurement, etc.
• Become an expert at Pinterest campaign best practices for branding and performance opportunities. Ensure optimal campaign setup, interpret and communicate results, evaluate success, troubleshoot, optimize campaigns, deliver performance updates, and ensure agreed metrics are met.
• Actively engage in client meetings to understand objectives and challenges. Present and explain complex solutions clearly. Handle resistance, complaints, or objections professionally. Cross-sell and upsell to exceed revenue targets.
• Understand complex processes and products, distilling them for partners. Provide guidance on product, service best practices and features. Maintain knowledge of all relevant Pinterest ad product features, explain benefits, stay up-to-date on product roadmap. Interface with cross-functional teams for product questions.
• Pitch new and creative advertising solutions and campaign best practices at scale.

What we’re looking for

• Digital advertising sales experience managing high-value relationships, driving strategic learning agendas, and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expertise in managing forecasts and achieving goals.
• Strong communication skills in person, on the phone, and through email.
• Team player able to work in a fast-paced environment with technical and creative teams.
• Expertise in digital advertising and media sales including campaign optimisation, analytical problem solving, and product/platform knowledge.
• Technical foundation with experience in Search/Shopping/Display/Social advertising solutions.
• Demonstrates curiosity and willingness to explore AI tools to improve productivity (campaign setup, performance reporting, client communications, research). Leverages AI to work efficiently while maintaining accuracy.
• Bachelor’s/Master’s degree in a relevant field or equivalent experience.
• Fluent German and English are essential.

Compensation: Base salary €70,933–€131,227. Position eligible for equity and incentive compensation. Final salary based on location, experience, skills.