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TabsTabsNew York, NY

Senior Product Manager, Merchant Onboarding

Own merchant onboarding, configuration, and migration products plus internal tooling for Solutions, Implementation, CS, and Support teams. Drive self-serve workflows and reduce time-to-value.

180k – 220k/yr
On-site5+ YOEProduct Management

About the role

What You’ll Work On

  • Own the strategy, roadmap, and delivery for merchant onboarding, configuration, and migration — the full journey from signed deal to live on Tabs
  • Build for internal users as true customers: partner with Solutions, Implementation, Customer Success, and Support to understand their workflows and ship tools that multiply their effectiveness
  • Drive the shift from hands-on to self-serve: identify which workflows can move from internal teams to merchants themselves, and build the configuration surfaces to make that safe and intuitive
  • Own migrations from legacy billing systems — design repeatable, scalable paths for merchants moving onto Tabs with years of historical data
  • Shape the internal tooling layer as Tabs scales: bulk operations, environment management, and the leverage points that keep operational effort flat while merchant count grows
  • Define success metrics around time-to-value, onboarding effort, and self-service adoption, and iterate based on outcomes and feedback from internal teams and merchants
  • Bring clarity and structure to ambiguous, operationally complex problem spaces

About You

  • 5+ years of product management experience, ideally in B2B SaaS, fintech, or platform/internal tools roles
  • Experience owning onboarding, activation, configuration, or internal tooling — products measured by time-to-value and operational leverage
  • You treat internal teams as first-class users: you've built for ops, support, or implementation teams before, or have strong instincts for it
  • Comfortable in the messy middle of operations and product — you can sit with an implementation team for a day, find the bottleneck, and turn it into a roadmap
  • Exceptional cross-functional operator — you can align and influence technical and non-technical stakeholders across a product with deep upstream and downstream dependencies
  • Thrives in fast-moving, high-growth environments where priorities evolve quickly

Perks and Benefits (Full-time Employees)

  • Competitive compensation and equity
  • Unlimited PTO
  • Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
  • Lunch provided via Sharebite, plus dinner for any later in office days
  • Parental leave up to 12 weeks
  • Tax free commuter and parking benefits
  • Voluntary insurances (Life, Hospital, Critical Illness, Accident)
  • Employee Assistance Program (Rightway)
  • Free One Medical Membership
  • 401k

Skills

Product ManagementB2B SaaSFintechOnboardingActivationConfigurationInternal ToolingCross-Functional CollaborationRoadmappingStakeholder Management

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