Product Manager, Commercial Solutions

What You'll Accomplish

• Define and drive the strategy and roadmap for CS workflow automation and data plumbing across the Commercial lifecycle, translating opportunities into phased product deliveries tied to measurable outcomes.
• Convert operational pain points into clear product requirements (PRDs), experiments, and iterative rollouts that reduce manual effort and improve client retention.
• Lead discovery with CS, Implementation, and R&D to standardize metrics, templates, and playbooks so they can be automated, measured, and continuously improved.
• Partner with Engineering and Data to ship reliable integrations and automations across core Commercial systems (e.g., CRM, communications, scheduling, analytics, etc), with built-in observability and resilience.
• Establish and maintain data contracts and operational standards that make workflows auditable, extensible, and scalable across different use cases.
• Incrementally develop buyer-facing capabilities that create client value while minimizing CS overhead.
• Build and run a durable operating cadence—backlog management, prioritization, stakeholder program reviews, launch checklists, and post-launch measurement—to ensure consistent execution and impact.
• Stay up-to-date on industry trends, emerging technologies, and competitive landscape to inform product strategy.

Basic Qualifications

• 2+ years in Product Management (or equivalent), including ownership of operations/workflow automation products or internal platforms used by GTM/CS teams at scale.
• Proven ability to convert qualitative “time sink” problems into deterministic workflows and measurable time savings, and to ship incrementally toward a long-term vision.
• Prior experience instrumenting workflow automations end-to-end (events, observability, SLAs, and governance).
• Experience with enterprise-grade workflow and integration stacks across core Commercial systems (CRM, customer success platforms, scheduling, analytics) to automate cross-system workflows; comfortable partnering with data teams on embedded analytics and scalable data pipelines.
• Strong cross-functional leadership with CS, Implementation, Design, Data, and Engineering; able to build rigorous operating cadences and drive clarity through complexity.
• Excellent product writing (PRDs/TDDs), prioritization, and stakeholder management, with a bias to ship and measure.

Preferred Qualifications

• Background in Commercial tooling, CS Ops, or data products serving customer-facing teams.
• Familiarity with buyer-facing “client portal” patterns and incremental rollout strategies that reduce CS overhead.