Sr. IT Systems Engineer

What You’ll Do

IT Systems & Infrastructure Engineering

• Design, implement, and maintain identity and access management architecture across the enterprise.
• Own end-to-end employee lifecycle automation, integrating HRIS, identity, and downstream SaaS systems.
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, Lumos, Jamf and other business-critical tools.
• Experience administering business system/enterprise apps such as HRIS (ADP, etc.), Finance (Netsuite, Salesforce, ZipHq), Access review/ Spend control (Lumos).
• Establish and maintain standards for system configuration, access models, and operational ownership.

Automation & Platform Enablement

• Automate repetitive IT workflows using scripting and infrastructure-as-code approaches.
• Build scalable, self-service processes that reduce support burden and improve employee experience.
• Standardize and codify IT infrastructure and workflows wherever possible to ensure consistency and reliability.
• Experience with low-code automation platforms: Boomi, Workato, Okta Workflows, Zapier.

Device & Endpoint Management

• Manage and scale macOS endpoint fleets, including configuration, patching, security controls, and policy enforcement.
• Own MDM tooling, OS upgrade strategies, and endpoint security posture in partnership with Security.
• Support Windows endpoints where required, particularly for Finance and other specialized functions.

Security & Compliance Partnership

• Implement and enforce IT security best practices across systems and endpoints.
• Partner with Security Engineering and Risk to strengthen MFA, SSO, RBAC, and device trust controls.
• Proactively identify, troubleshoot, and remediate IT-related security gaps and operational risks.
• Support audit and compliance efforts by ensuring systems are well-documented, controlled, and auditable.
• Security-first/minded approach.

Employee Experience & Support

• Act as a senior escalation point for IT Support, ensuring predictable availability and high-quality service.
• Document IT standards, policies, and troubleshooting guides to promote clarity and consistency.
• Improve onboarding, offboarding, and day-to-day employee experiences through reliable systems and automation.

What You Bring

• Bachelor’s degree or equivalent practical experience in Information Systems, Technology, or a related field.
• 6+ years of experience in IT systems engineering, SaaS administration, or enterprise technology operations.
• Deep expertise in macOS administration and endpoint management at scale.
• Strong experience with Okta and modern identity standards including SAML, OIDC, SCIM, and RBAC.
• Proficiency in scripting and automation using tools such as Python, Bash, or similar.
• Demonstrated ability to design, document, and operate scalable IT Systems in a cloud-first environment.
• Strong debugging, problem-solving, and systems-thinking skills.
• Customer-service mindset with a reliable, detail-oriented, and collaborative approach.

Nice to Have

• Experience with infrastructure-as-code tools such as Terraform.
• Familiarity with IT security controls in regulated environments (SOC 2, ISO 27001, SOX).
• Experience supporting high-growth organizations through scale or operational maturity transitions.
• Strong documentation and process-design discipline.