Business Systems Analyst

Responsibilities

• Drive end-to-end delivery of technical projects from conception through launch
• Configure and customize business systems to meet specific organizational needs, including user permissions, workflows, and integrations
• Manage technical vendor evaluation for business applications, including contract negotiations, service level agreements, and ongoing vendor performance assessment
• Create and maintain comprehensive system documentation, including process flows, user guides, configuration specifications, and technical documentation
• Lead knowledge management initiatives to ensure institutional knowledge is captured, organized, and accessible to all team members
• Own technical risk assessment and mitigation strategies
• Analyze current business processes and identify opportunities for automation and optimization
• Act as a liaison between technical teams and business users, translating complex technical concepts into user-friendly language
• Conduct system testing, validation, and user acceptance testing for new implementations and updates
• Provide ongoing support and training to end-users across the organization
• Monitor system performance and usage metrics to identify areas for improvement
• Collaborate with cross-functional teams to ensure business systems integrate seamlessly with other platforms
• Stay current with emerging technologies and industry best practices in business systems management

Requirements

• 5+ years of experience as a Business Systems Analyst or similar role in a technology-focused environment
• Strong analytical and problem-solving skills with the ability to break down complex business processes
• Experience with systems configuration and customization across various business applications
• Skilled at requirements gathering and translating business needs into technical specifications
• Excel at documentation creation and maintenance, with exceptional attention to detail
• Experience managing vendor relationships and evaluating technology solutions
• Effective communicator who can bridge the gap between technical and non-technical stakeholders
• Thrive in a fast-paced environment with changing priorities and requirements
• Experience with API integrations and iPaaS solutions
• Passion for process improvement and automation
• Proactive and self-directed with the ability to manage multiple projects simultaneously
• Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field

Nice-to-Haves

• Experience with enterprise level business systems
• Knowledge of database management and SQL
• Experience with project management methodologies (Agile, Scrum, etc.)
• Certifications in relevant business systems or project management
• Experience with business intelligence and reporting tools
• Worked in high-growth startup environments
• Knowledge of ITIL or other IT service management frameworks
• Experience implementing knowledge management systems or intranets