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CommureCommureSan Francisco, CA

Manager, Billing & Collection Operations

Leads billing, invoicing, collections, and AR operations to optimize cash flow and support IPO readiness. Requires 5+ years in finance operations, expertise in O2C processes, and hands-on NetSuite/Salesforce experience.

120k – 140k/yr
Remote5+ YOEFinance & Accounting

About the role

What You'll Do

  • Billing & Invoicing Management

    • Oversee the end-to-end billing process, ensuring customer contracts and order forms are accurately translated into invoices.
    • Partner with Sales Operations and Legal to review non-standard billing terms and ensure they are executable within our systems.
    • Maintain and update billing policies to ensure consistent application across various healthcare tech products and pricing models.
    • Resolve complex billing discrepancies by performing root-cause analysis and coordinating with internal stakeholders.
  • Collections & AR Strategy

    • Lead the global collections strategy to minimize Days Sales Outstanding (DSO) and reduce bad debt exposure.
    • Monitor aging reports and oversee the escalation process for delinquent accounts while maintaining positive customer relationships.
    • Perform periodic credit reviews and provide recommendations for credit limits or payment terms for new and existing customers.
  • Operational Excellence & Scale

    • Oversee monthly and quarterly AR close processes, including reconciliations, bad debt reserve analysis, and management reporting.
    • Assist in implementing process improvements, automation, and system enhancements to scale billing and collection operations.
    • Partner with Revenue/Sales Operations to optimize NetSuite, Salesforce, and specialized billing/collection automation tools.
  • Compliance & Audit

    • Support external financial audits by preparing AR-related PBC schedules and responding to auditor inquiries.
    • Assist with IPO readiness activities, including documentation of the order-to-cash cycle and enhancement of SOX-compliant controls.

What You Have

  • 5+ years of progressive accounting or finance operations experience, including at least 2 years in a leadership role focused on billing or collections.
  • Bachelor’s degree in Accounting, Finance, or a related field.
  • In-depth knowledge of Order-to-Cash (O2C) best practices and AR aging management.
  • Experience in SaaS or healthcare tech is strongly preferred.
  • Hands-on experience with NetSuite and Salesforce; experience with specialized collection or billing software is a plus.
  • Proven ability to build SOX-compliant processes and support financial audits.
  • Exceptional communication and negotiation skills, with a proven ability to partner cross-functionally to resolve payment hurdles.
  • Comfortable in a fast-paced, scaling private company environment where adaptability is key.

Skills

NetSuiteSalesforceOrder-To-CashO2CAr Aging ManagementSOX ComplianceBilling AutomationCollections ManagementFinancial AuditsDso OptimizationCredit Reviews
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