Manager, Supply Chain Protection & Loss Intelligence

Responsibilities

• Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions.
• Analyze incident data to identify trends, loss patterns, root causes, and emerging risks — translating findings into actionable recommendations for leadership.
• Build reporting frameworks that support data-driven resource allocation, vendor performance evaluation, and security investment decisions.
• Provide regular analytical reports to senior management on security posture, loss prevention outcomes, and program ROI.
• Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements.
• Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.).
• Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements.
• Design and deliver training programs across physical security and loss prevention topics (emergency response, office security, travel security, incident reporting, etc.).
• Develop audit frameworks and LP checklists for site leads to execute on a recurring basis.
• Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets.
• Lead security planning and infrastructure stand-up for new facilities and market entries, including site assessments, vendor selection, and system deployment.
• Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments.
• Serve as the crisis management coordinator, providing real-time threat assessments and coordinating emergency response across regions.
• Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters.
• Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings.
• Manage the security and loss prevention ticketing system, including triaging, updating, and resolving tickets with accurate documentation.
• Identify root causes of supply chain losses and develop recommendations to reduce future risk.
• Review, collect, and preserve CCTV evidence to support investigations and legal proceedings.
• Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline.
• Manage relationships with security integrators and onboard new vendors as required for geographic expansion.
• Oversee vendor contracts, MSAs, and NDAs for all security-related service providers.
• Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations.

Requirements

• 8+ years of progressive experience in a role that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design.
• Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms).
• Demonstrated experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting.
• Proven ability to author global policies, SOPs, security plans, and program documentation from scratch.
• Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security).
• Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance.
• An analytical mindset with attention to detail and the ability to identify root causes and solve problems.
• Ability to travel domestically and internationally as needed.

Nice-to-Haves

• Experience in a tech-forward logistics or supply chain company.
• Familiarity with global regulatory requirements for security and loss prevention.