Fraud Strategy Manager / Senior Manager (Transaction Fraud)

What You'll Own

Transaction Decisioning Strategy

• Own the end-to-end framework for transaction-level fraud decisions: approve, decline, and conditional approval (step-up / challenge) across all Cardless-issued cards.
• Design and continuously tune decision logic that balances fraud loss prevention with authorization rates and cardholder experience.
• Define step-up and cardholder challenge strategies (e.g., OTP, push notification) for elevated-risk transactions, including triggers, cadence, and fallback handling.
• Partner with data science to translate model scores into operational policy; define score thresholds, override logic, and population segmentation.

Account Takeover (ATO) & PII Change Controls

• Build and own the fraud control framework for account takeover, covering credential compromise, SIM swap, social engineering, and call center impersonation vectors.
• Define detection logic and intervention strategy for high-risk account events: address changes, phone/email updates, card reissue requests, and beneficiary modifications.
• Establish authentication and step-up requirements for sensitive account changes, balancing fraud prevention with legitimate cardholder self-service.
• Track ATO rates, detection coverage, and false positive impact; build feedback loops to continuously refine controls.

Payment Hold & Fraud Payment Strategy

• Define the strategy for placing, managing, and releasing holds on payment activity (ACH payments, statement payments, balance transfers) based on fraud risk signals.
• Identify high-risk payment patterns: funding fraud, payment reversal abuse, and bust-out payment behavior, and design controls to intercept them before loss is realized.
• Establish clear SLAs and cardholder communication standards for payment holds to minimize friction for legitimate customers.

Outburst Detection & Response

• Build the detection and response framework for outburst events: coordinated fraud attacks, BIN attacks, merchant-level compromise, and fraud ring activity.
• Define real-time and near-real-time monitoring thresholds that trigger outburst protocols, including auto-controls and escalation paths.
• Lead the strategic response to active outbursts: scoping the affected population, applying targeted controls, and coordinating cross-functionally with Operations, Product, and network partners.
• Conduct post-event reviews to extract learnings and harden detection for future attacks.

Performance Measurement & Portfolio Monitoring

• Define and own the KPI framework for transaction fraud: fraud rate by transaction type, channel, and partner; false positive rate; authorization decline rate; ATO rate; chargeback rate; and outburst loss exposure.
• Conduct regular portfolio reviews to surface emerging fraud patterns, track loss trends, and assess control effectiveness.
• Build reporting infrastructure to enable real-time monitoring and rapid policy response.

Cross-Functional Partnership

• Partner with Product and Engineering to translate fraud strategy into system requirements and influence roadmap prioritization.
• Work with Compliance and Legal to ensure transaction controls meet Reg E, Reg Z, network operating regulations, and UDAAP requirements.
• Collaborate with Customer Operations to handle cardholder disputes, false positive escalations, and ATO recovery workflows.

What We're Looking For

• 5–10 years of experience in transaction fraud strategy at a credit card issuer, fintech, payments network, or financial institution.
• Deep expertise in transaction fraud decisioning: CNP fraud, card-present fraud, ATO, payment fraud, and coordinated fraud attacks.
• Strong working knowledge of Visa, Mastercard, and/or Amex network rules: authorization, chargeback, dispute frameworks, and fraud monitoring programs.
• Experience owning ATO and account event fraud controls, including PII change monitoring and authentication strategy.
• Familiarity with payment hold strategy and funding fraud vectors (ACH returns, payment reversal abuse, bust-out patterns).
• Experience designing or responding to outburst / fraud ring events, including real-time detection and response.
• Strong SQL skills and experience using data to build, evaluate, and tune fraud rules and models.
• Excellent communication skills: you can translate complex fraud tradeoffs into clear recommendations for executives, card network partners, and compliance teams.
• Proactive, bias-to-action mindset: you move quickly, ask the right questions, and drive alignment across teams.

Compensation

• Annual starting salary range of $150,000 - $210,000 + equity + benefits.