Enablement Content Creator

Responsibilities

Content Production

• Produce internal delivery enablement training materials, including onboarding modules, training curricula, workflow guides, and SOPs.
• Create customer-facing training materials, feature walkthroughs, exercise preparation guides, and enablement videos.
• Produce slick sheets, quick-start guides, job aids, and visual reference materials.
• Ensure customer-facing content is accurate, on-brand, and approved through appropriate quality assurance and Marketing review processes.
• Maintain and update content as the product evolves and field lessons emerge.

Brand and Quality Standards

• Coordinate with Marketing on brand alignment, visual standards, terminology, and content distribution strategy.
• Enforce quality assurance practices covering terminology consistency, spelling, visual standards, and Product Marketing messaging alignment.

Cross-Functional Coordination

• Partner with Product on capability release timing to ensure content is ready when customers receive new functionality.
• Manage a content production calendar tracking deliverables, review cycles, and publication targets.
• Coordinate monthly content syncs to ensure updated modules are delivered on schedule.

Content Library Operations

• Maintain an organized, versioned, and accessible content library.
• Proactively identify content gaps and recommend production plans.

Minimum Qualifications

• Strong video production and editing skills using Camtasia, Adobe Premiere, or equivalent tools.
• Strong project management skills, including managing multiple content tracks, meeting deadlines, and communicating status proactively.
• Exceptional written communication skills across scripts, job aids, quick-start guides, slide decks, and walkthroughs.
• Experience working with subject matter experts to transform raw input into polished deliverables.
• Ability to work independently in a remote environment while collaborating effectively across teams.
• Secret security clearance.

Preferred Qualifications

• Experience producing professional-quality training, enablement, or marketing content in video, written, and visual formats.
• Strong visual design skills using Figma, Adobe Creative Suite, or equivalent tools.
• Experience working within brand and quality assurance standards and coordinating content review and approval with Marketing or a brand team.