Conversion Project Manager

What You Will Do

• Guide new clients through their conversion journey.
• Manage a full project load of clients, ensuring on-time project deliverables.
• Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
• Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
• Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
• Successfully manage a full project load, ensuring conversion milestones are consistently met.
• Make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
• Maintain a 90% average on-time delivery record for completed conversions.
• Maintain an average CSAT score of 88% or higher in Top 2 ratings.

What You Need to Succeed

• Project Management experience (preferably in an external client-facing role)
• Excellent written and verbal communication skills
• Data migration and/or conversion experience at a SaaS company
• Technical skills (familiar with relational tables and databases)

Nice to Have

• Nonprofit knowledge

Compensation & Benefits

Compensation

• Salary range: $55,000 - $61,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location.

Benefits

• Health, vision, and dental insurance.
• HealthiestYou telemedicine service.
• Competitive PTO: 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, paid parental leave.
• 401k match.
• Equipment provided.