Manager, Field Engineering – Post-sales

Responsibilities

• Lead, mentor, and grow a team of Field Engineers supporting onboarding, implementation, and customer adoption initiatives
• Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements
• Guide customers through deployment, configuration, integration, and optimization of the CodeRabbit platform
• Coach Field Engineers through complex customer environments, technical escalations, and architecture discussions
• Establish and scale implementation methodologies, onboarding frameworks, technical health checks, and adoption best practices
• Act as an escalation point for complex customer issues, coordinating closely with Product, Engineering, and Support teams
• Drive customer enablement through trainings, workshops, office hours, and technical guidance sessions
• Conduct and oversee customer configuration reviews and architecture assessments to ensure successful long-term adoption
• Improve operational excellence through documentation, implementation playbooks, troubleshooting guides, and internal tooling
• Recruit, onboard, and develop top-tier Field Engineering talent
• Partner cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities
• Stay current on trends in AI-powered developer tools, cloud infrastructure, CI/CD systems, and modern software delivery workflows

Requirements

• 6+ years of experience in customer-facing technical roles, including 2+ years leading Solutions Engineering, Customer Engineering, Technical Account Management, or Field Engineering teams
• Experience leading customer onboarding, implementation, or technical adoption programs for SaaS or developer-focused products
• Strong technical background with software development tools, APIs, cloud infrastructure, and CI/CD platforms
• Experience managing technical escalations and supporting customers in production environments
• Demonstrated ability to coach and develop high-performing customer-facing technical teams
• Strong organizational and operational skills with the ability to manage multiple customer priorities simultaneously
• Excellent communication and stakeholder management skills
• Ability to build trust with engineering teams, platform teams, and executive stakeholders
• Strong sense of ownership, accountability, and bias toward execution
• Passion for AI-powered developer tooling and improving engineering productivity

Nice-to-Haves

• Experience with Kubernetes, Terraform, GitHub Actions, or modern DevOps tooling
• Experience supporting enterprise customer deployments in cloud or hybrid environments
• Familiarity with observability, developer productivity, or AI-native tooling ecosystems
• Experience building implementation playbooks, onboarding frameworks, or customer enablement programs