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AttentiveAttentiveUnited States

Senior Customer Support Specialist

Senior Customer Support Specialist triages and resolves complex technical issues for Attentive's AI marketing platform via email and live chat. Serves as escalation point, advises on best practices, owns trainings/product updates, translates customer feedback to product, and delivers outstanding support experience.

70k – 80k/yr
Remote1+ YOECustomer Support

About the role

What You’ll Accomplish

  • Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
  • Troubleshoot complex platform issues
  • Advise our customers on best-practices with the Attentive platform and its use cases
  • Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
  • First line of escalation for complex technical issues in the Support team
  • Exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team.
  • Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
  • Help translate customer feedback into specific product requirements

Your Expertise

  • 9 months -1 year of experience as a Customer Support Specialist, or similar role
  • 4-year Bachelor’s Degree
  • Demonstrated excellence in troubleshooting and complex problem solving
  • Keen interest in startups, software, and entrepreneurism
  • Loves working in fast-paced environments
  • Ability to navigate through ambiguity
  • Extremely detail oriented and organized
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Comfortable learning new software (for design, data management, and internal tools)
  • A strong growth mindset

Compensation

The US base salary range for this full-time position is $70,000 - $80,000 annually + equity + benefits. Our salary ranges are determined by role, level and location.

Skills

Customer SupportTroubleshootingProblem Solvinglive chat supportemail supporttrainingproduct updatesmobile marketingecommerceinternal tools
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