What You’ll Accomplish
- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot complex platform issues
- Advise our customers on best-practices with the Attentive platform and its use cases
- Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
- First line of escalation for complex technical issues in the Support team
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team.
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
Your Expertise
- 9 months -1 year of experience as a Customer Support Specialist, or similar role
- 4-year Bachelor’s Degree
- Demonstrated excellence in troubleshooting and complex problem solving
- Keen interest in startups, software, and entrepreneurism
- Loves working in fast-paced environments
- Ability to navigate through ambiguity
- Extremely detail oriented and organized
- Experience navigating complex work processes, tight timelines, and changing teams
- Comfortable learning new software (for design, data management, and internal tools)
- A strong growth mindset
Compensation
The US base salary range for this full-time position is $70,000 - $80,000 annually + equity + benefits. Our salary ranges are determined by role, level and location.