Technical Program Manager, Enterprise

Responsibilities

• Drive technical strategy and execution for enterprise product and AI workflow initiatives from design through implementation, launch, customer rollout, and iteration.
• Partner with engineering teams to influence architectural direction, interface definitions, and implementation tradeoffs across full-stack products, APIs, integrations, and shared platform systems.
• Translate enterprise customer requirements into product priorities across AI-powered workflows, agent experiences, integrations, permissions, data access, evaluations, identity, security, governance, and deployment readiness.
• Represent enterprise buyers, IT administrators, security teams, business leaders, developers, and end users in product and technical decisions.
• Identify adoption barriers, competitive gaps, and opportunities to improve evaluation, purchasing, deployment, management, and scaling.
• Balance near-term customer needs with long-term platform direction, technical quality, and responsible deployment.
• Coordinate enterprise launch readiness, including security and operational requirements, customer-facing dependencies, escalation paths, and post-launch follow-through.
• Drive alignment across Product, Engineering, Security, Safety, Legal, Design, and GTM through clear ownership, milestones, sequencing, and decision-making.
• Work with enterprise customers, design partners, and customer-facing teams to identify high-value workflows and turn recurring needs into scalable product and platform improvements.
• Define success through measurable improvements in enterprise activation, workflow quality, production readiness, sustained adoption, customer trust, and business impact.
• Improve execution through operating mechanisms, scalable tooling, and data- or AI-assisted workflows.
• Communicate program health, technical risks, recommendations, and tradeoffs to engineering teams and senior leadership.

Requirements

• Strong track record leading complex technical programs across enterprise software, cloud platforms, developer products, or AI systems.
• Strong technical acumen across areas such as full-stack product systems, client technologies, API development, scalable architecture, and enterprise integrations.
• Experience influencing architectural direction and technical decisions.
• Understanding of enterprise requirements including SSO, SCIM, role-based access control, audit logging, data residency, compliance, and administrative controls.
• Understanding of how enterprises evaluate, buy, deploy, and govern software.
• Ability to connect technical architecture, hands-on problem-solving, customer conversations, strategic decisions, implementation details, product direction, and business outcomes.
• Product judgment across modern AI systems, including agents, connectors, tool use, retrieval or context, evaluations, and tradeoffs across reliability, latency, cost, safety, and user experience.
• Sound judgment in ambiguous environments and ability to structure complex work without slowing teams down.
• Clear communication, relationship building, and influence without formal authority.

Nice-to-haves

• Experience leading enterprise software launches involving security, identity, compliance, or deployment readiness.

Compensation and Benefits

• Annual salary range: $257,000–$445,000.
• Hybrid work model with 3 days per week in the office.
• Relocation assistance is available to new employees.