Technical Program Manager, Developer Experience
Leads cross-functional programs that improve developer velocity and deployment excellence across ChatGPT, including CI, testing, release infrastructure, progressive rollouts, and operational validation. Requires strong technical program leadership, systems thinking, and data-driven execution across engineering teams.
About the job
Responsibilities
- Own the cross-functional roadmap for local development, CI, testing, build workflows, and release infrastructure.
- Create intake and prioritization mechanisms for developer friction using evidence and impact.
- Lead programs that improve deployment speed and safety, including pre-merge confidence, progressive rollout, release guardrails, rollback readiness, and post-deployment validation.
- Improve the reliability and predictability of release trains across backend, web, mobile, and desktop platforms.
- Partner with platform, infrastructure, reliability, engineering acceleration, and observability teams to reduce deployment incidents and regressions.
- Increase visibility into release timing, cross-platform dependencies, and launch risks.
- Define and operationalize metrics for developer productivity, build and test health, deployment throughput, release reliability, and engineering velocity.
- Drive adoption of automation, observability, release orchestration, and scalable developer tooling.
Requirements
- Experience leading complex technical programs spanning developer infrastructure, CI/CD, build and test systems, release engineering, or distributed systems.
- Ability to engage deeply with engineers on workflow architecture, deployment systems, rollout risk, observability, and operational tradeoffs.
- Demonstrated measurable improvements in developer velocity, deployment throughput, release reliability, or engineering efficiency.
- Ability to turn fragmented ownership and recurring manual work into durable mechanisms, standards, and tooling with strong adoption.
- Strong data-driven prioritization, metrics definition, and bottleneck identification skills.
- Ability to lead across platform and product teams, resolve ambiguity, and drive execution without direct authority.
- Precise communication across technical, operational, and executive contexts.
- Comfort working in ambiguous, scaling environments.
Skills
CI/CD, Build Systems, Test Systems, Release Engineering, Distributed Systems, Progressive Rollouts, Observability, Release Orchestration, Developer Tooling, Automation, Metrics, Rollback Strategies
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