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OktaOktaBellevue, WA

Principal Delivery Success Manager

Leads development of partner delivery capabilities for Okta IAM solutions, guides partners through maturity models, validates go-lives, and advises sales on partner selection. Requires 10+ years in enterprise software delivery and strong IAM knowledge.

Salary not listed
Hybrid10+ YOEPartnerships

About the role

Key Responsibilities

  • Develop delivery capability across the assigned partner portfolio.
  • Guide partners through the Service Delivery Partner maturity model.
  • Identify specialization gaps and recommend enablement paths.
  • Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
  • Encourage partner certification and skill development.
  • Review and validate partner go-live submissions.
  • Classify deployments according to Standard, Advanced, and Strategic complexity levels.
  • Ensure deployments meet Okta delivery standards.
  • Capture delivery feedback from Professional Services and customers.
  • Serve as the delivery advisor for sales teams when identifying partners for deployments.
  • Recommend partners based on capability, specialization, and deployment complexity.
  • Assist in identifying partners capable of supporting complex customer architectures.
  • Track ecosystem capability trends across assigned partners.
  • Identify gaps in partner expertise or geographic coverage.
  • Provide recommendations for partner enablement and recruitment.
  • Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
  • Partner closely with Alliances to support relationship management and service delivery partner recruitment.
  • Drive and track partner adoption to post-sales enablement.

What you’ll bring to the role

  • 10+ years of experience in enterprise software delivery, professional services, or partner success roles.
  • Experience working with system integrators or service delivery partners.
  • Experience supporting enterprise software implementations.
  • Strong understanding of identity and access management concepts.
  • Familiarity with enterprise SaaS deployment models.
  • Understanding of partner ecosystems and implementation services.
  • Ability to guide partners through complex technology implementations.
  • Strong cross-functional collaboration skills.
  • Ability to evaluate partner capabilities and recommend improvement strategies.
  • Excellent communication and stakeholder management skills.
  • Ability to work with technical teams, sales teams, and executive stakeholders.

Extra credit

  • Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
  • Familiar with open-source tools and development practices.
  • Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).
  • Familiar with AI GPTs.

Skills

Identity And Access ManagementSaaS.NetJavaScriptPythonJavaF5NginxOracleAi Gpts

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