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SnowflakeSnowflakeBellevue, WA

Director of Global Support Operations

Director responsible for end-to-end delivery operations in Snowflake's AI Native Engineering organization, owning resource management, capacity planning, process optimization, pricing and deal support, and key metrics like utilization and margin. Requires 10+ years in operations (5+ in leadership) with expertise in professional services or revenue ops in SaaS.

226k – 297k/yr
On-site10+ YOERevenue Operations

About the role

Responsibilities

  • Own resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time.
  • Drive delivery process optimization by continuously optimizing processes, removing friction, and standardizing workflows for consistent execution at scale.
  • Lead project kickoff and onboarding to set engagements up for success from day one.
  • Manage ongoing capacity (RTB), balancing demand against available supply and surfacing risks and opportunities to leadership.
  • Execute pricing support and guardrails, ensuring deals are structured within approved parameters set by the GTM strategy function.
  • Enable bookings and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk cycles.
  • Own business-critical metrics including billable utilization, time to staff, time to start, and margin; translate signals into clear actions for senior leadership.
  • Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

Requirements

  • 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
  • 5+ years in a leadership role, with experience leading global or distributed teams.
  • Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
  • Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
  • Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.
  • Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness.
  • Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. MBA a plus.

Skills

delivery operationsresource managementCapacity PlanningProcess Optimizationpricing supportdeal deskSalesforcecertiniafinancialforceWorkdaySQLai analytics

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