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CodeRabbitCodeRabbitSan Francisco, CA

Commercial Field Engineer – Post-sales

Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.

Salary not listed
On-site2+ YOESupport Engineering

About the role

Responsibilities

  • Lead onboarding and implementation engagements for commercial and mid-market customers
  • Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
  • Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
  • Conduct configuration and integration reviews to ensure best practices and maximum platform value
  • Troubleshoot customer issues and partner with Support, Product, and Engineering teams for resolutions
  • Serve as technical escalation point for complex implementation and adoption challenges
  • Partner with Customer Success Managers to drive adoption, technical health, and long-term success
  • Build trusted relationships with developers, engineering managers, and platform teams
  • Gather customer feedback and collaborate with Product and Engineering to improve product experience
  • Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
  • Stay current on AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
  • Help improve repeatability and scalability across onboarding and customer enablement workflows

Requirements

  • 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
  • Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
  • Strong technical knowledge of software development workflows and modern engineering tools
  • Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
  • Familiarity with cloud platforms such as AWS, GCP, or Azure
  • Comfortable working from the command line and debugging technical issues
  • Excellent communication and interpersonal skills
  • Strong organizational skills and ability to manage multiple customer engagements
  • Strong sense of ownership, curiosity, and bias toward action
  • Passion for helping engineering teams improve developer productivity and software quality

Nice-to-Haves

  • Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
  • Experience with Kubernetes, Terraform, or cloud-native infrastructure
  • Experience working in high-growth startup environments

Skills

CI/CDGitAPIsAWSGCPAzureGitHub ActionsGitlab CiKubernetesTerraform

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