Serves as technical advisor for strategic accounts, guiding complex identity integrations, driving retention/expansion, and translating feedback to product teams. Requires 4+ years customer-facing tech experience and deep auth expertise.
Salary not listed
Remote4+ YOEAccount Management
About the role
Responsibilities
Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact
Requirements
4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company
Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs)
Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams
Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships
Comfort operating with high autonomy in a fast-moving, globally distributed team
Experience working with CRMs (e.g. Attio, Salesforce), support platforms (e.g. Plain, Zendesk, Intercom) and async communication tools (e.g. Slack)
Excellent written and verbal communication
Nice-to-haves
Experience at an early-stage or high-growth startup in a post-sales or customer-facing engineering role
Familiarity with product-led growth models
Contributions to developer communities, technical writing, or open-source projects
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