Director, Strategic Accounts - West

Responsibilities

• Develop a strategy to break into and close key strategic logos for Decagon.
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders).
• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion.
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions.
• Forecast and accurately report on pipeline and revenue.
• Develop and execute account plans to execute strategic deals.
• Provide feedback and insights to product and leadership teams to influence the company's roadmap.
• Maintain expert-level knowledge of the company's products, services, and industry trends.
• Expect moderate travel.

Requirements

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of growing revenue and expanding business with large, complex accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and ability to speak the language of the C-suite.
• Consultative selling approach with a focus on value-based solutions.
• Ability to manage multiple stakeholders and cross-functional initiatives.
• Bachelor's degree or equivalent work experience.

Nice-to-Haves

• Previous experience selling AI or customer support/experience software.

Compensation

OTE $320,000 - $360,000 + equity.