Director, Product Strategy & Operations

Strategy, planning, and investment

• Quarterback the annual, quarterly, and monthly planning cadence for the Product organization — from inputs (market, customer, competitive, data) to outputs (roadmap, OKRs, investment thesis).
• Develop a point of view on portfolio investment. Where do we lean in? Where do we divest? What does the portfolio add up to? Pressure-test PM proposals with data and structured argument.
• Drive executive-level product reviews. Prepare the SVP/CPO for board, ELT, and all-hands moments with materials that hold up under scrutiny and end the meeting with a decision.
• Build the frameworks that let us say no to good ideas in favor of better ones — and make those trade-offs legible to the rest of the company.

Metrics, OKRs, and product analytics

• Own the Product organization’s KPI system: leading and lagging indicators, OKRs, instrumentation standards, NPS methodology, and the exec dashboards that surface product health across the portfolio.
• Run the product analytics stack and the in-app guidance program. Set the bar for how PMs use data.
• Build the operating mechanisms — weekly, monthly, quarterly — that surface what is working and what is not, early enough to act on it.
• Translate data into narrative.

Launch operations and PM craft

• Own the end-to-end launch motion: beta to GA to adoption, in lockstep with Marketing, Sales, Customer Success, and Support.
• Evolve our early access and beta programs so they scale across self-serve and sales-assisted segments.
• Raise the PM bar. Partner with the SVP/CPO on hiring profiles, leveling and career ladders, onboarding, and the day-to-day tools PMs depend on.
• Embed voice of customer into every product decision. Close the loop between Product, CX, Sales, and Marketing so feedback drives prioritization.

AI tooling and best practices

• Carry forward and deepen AI tooling adoption (Claude and other AI prototyping/coding tools).
• Drive improvements in how the team is using AI tools, help capture and share knowledge, best practices, and maintain an internal repository of Claude Skills.