Senior Implementation Manager

Responsibilities

• Design and optimize implementation strategies, developing new engagement models for enterprise rollouts and phased deployments. Refine methodologies for complex implementations, identify themes, and develop best practices.
• Lead high-touch enterprise implementations: build relationships with customers, understand business objectives, tailor strategies, oversee multi-phase projects with complex technical integrations.
• Assist customers with deploying Invoca’s JavaScript, integrating with MarTech platforms, optimizing workflows. Train customers on platform functionalities, integrations, APIs, and webhooks.
• Lead deployment of Agentic AI workflows, ensuring proper integration into customer’s MarTech ecosystem.
• Facilitate steering committees, align stakeholders on milestones, risks, and goals. Act as trusted advisor to customer executives.
• Manage resources, track milestones, ensure adherence to Service Level Objectives using project management and CRM tools.
• Proactively identify risks, dependencies, roadblocks; develop mitigation strategies. Provide data-driven reporting to executive leadership on performance, adoption, and impact.
• Collaborate with Sales, Sales Engineering, Product, and Customer Success teams for smooth transitions. Gather insights and advocate for customer needs to influence product roadmap.
• Maintain early-morning Central or Eastern Time schedule to support UK and European customers.

Requirements

• 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration).
• 1–2 years of hands-on experience building, deploying, or managing agentic AI workflows (distinct from using tools like ChatGPT or Claude); able to discuss architectures, trade-offs, and business outcomes.
• Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks.
• Ability to design, communicate, and execute new implementation strategies for complex needs.
• Experience running steering committees, executive reviews, and enterprise workshops.
• Strong resource management skills.
• Deep product expertise and ability to translate technical concepts for executives.
• Experience with CRM and project management tools (Salesforce, Jira, Monday.com).
• Must be located in Central or Eastern Time Zone (CT or ET); early-morning availability required for UK/European customers.

Nice-to-Haves

• Experience with marketing technologies (MarTech), call center integrations, and analytics platforms.
• Knowledge of agile project management methodologies.
• Strong technical background in SaaS integrations, APIs, and web technologies.

Compensation and Benefits

• Flexible Time Off policy.
• 20 U.S. paid holidays, including winter break.
• Health benefits: medical, dental, vision coverage; fertility assistance.
• 401(k) plan with up to 4% company match.
• Stock options.
• Mental health program through SpringHealth.
• Up to 12 weeks of 100% paid family leave.