Process Strategy and Optimization Manager

Responsibilities

• Drive operational excellence across key programs tied to the topline goals of the fraud and safety operations team.
• Lead end-to-end process improvement efforts through business case development, establishing measurement systems, root cause analysis, developing and launching innovative solutions, and establishing control and feedback mechanisms.
• Translate business and operational requirements to cross-functional stakeholders across platform product, tools, policy, engineering, and shared services teams.
• Achieve strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.
• Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends.
• Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, staying informed about emerging technologies and industry best practices.
• Thoughtfully apply and execute AI into operations teams to minimize waste, streamline processes, and drive consistency.
• Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption.
• Champion continuous improvement, fostering Lean and Six Sigma principles through training, mentoring, and hands-on leadership.
• Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization.
• Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

Requirements

• Bachelor’s or Master’s degree in Engineering, Science, or a related field (Management consulting, Industrial engineering, or similar background preferred).
• 9+ years of experience driving operational excellence across large-scale operations, with a proven track record of results.
• Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.
• Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
• Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
• Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
• Strong organizational, project management, and stakeholder communication skills.
• Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.
• Self-starter with a high degree of ownership, initiative, and autonomy.

Nice-to-Haves

• Lean/Six Sigma Black Belt, PMP certification or comparable.
• Experience with thoughtful application of AI in operations.
• Background in technology sector operations, particularly fraud and safety.