IT Operations Lead

Responsibilities

• Own employee onboarding and offboarding, including device setup, account provisioning, access changes, license management, and equipment recovery
• Administer fab2’s core workplace systems, including productivity, identity and access, collaboration, device management, VPN, and other business applications
• Manage the full lifecycle of company hardware and software, from procurement and deployment through inventory, maintenance, replacement, license reclamation, and retirement
• Provide day-to-day IT support across Austin and San Francisco, resolving hardware, software, account, connectivity, and workplace technology issues
• Maintain office technology and infrastructure, including internet, Wi-Fi, networking equipment, conference rooms, and other on-site systems
• Partner with engineering and operations teams to support technology used across office, lab, and manufacturing environments
• Create clear standards, documentation, and runbooks for core IT workflows
• Identify gaps and emerging needs, implement practical improvements, and manage external vendors or service providers when needed

Requirements

• 5-10+ years in IT operations, end-user support, systems administration, or a related field
• Hands-on ownership of onboarding, offboarding, account provisioning, access management, and device deployment
• Strong administration skills across cloud-based business applications, identity and access tools, device management systems, and VPN solutions
• Knowledge of hardware and software asset management, from procurement and deployment through maintenance, recovery, and retirement
• Strong troubleshooting skills across devices, applications, user accounts, networks, and workplace technology
• Working knowledge of network infrastructure, including internet, Wi-Fi, and connectivity troubleshooting
• Proven ability to identify gaps in IT operations, implement practical solutions, and create consistent ways of working
• Strong communication, organization, and judgment when supporting employees and managing competing priorities

Nice-to-Haves

• Experience as an early or first IT hire at a fast-growing company
• Experience supporting hardware, manufacturing, laboratory, R&D, or engineering environments
• Experience using Python, Bash, PowerShell, APIs, or no-code tools to automate repetitive IT tasks
• IT certifications such as CompTIA A+, Network+, or similar