Product Operations, Senior Associate | Housing

Key Responsibilities

• Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation.
• Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status.
• Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements.
• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations.
• Lead post-launch follow-through to ensure issues are identified, resolved, and learned from.
• Use SQL and internal tools to analyze product usage, adoption, and workflow health.
• Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements.
• Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations.

Requirements

• 2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies.
• Deep analytical experience, SQL proficiency.
• Proven ability to manage complex, cross-functional initiatives in ambiguous environments.
• Strong written communication skills, including specs and process documentation.
• High attention to detail with strong ownership and follow-through.
• Willingness to work in person at our office 4-5 days a week.

Compensation & Benefits

• Salary range: $110,000 - $175,000.
• Equity in the company.
• Medical, Dental and Vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401k benefits.
• Fitness & home services stipend.
• Unlimited vacation and paid holidays.
• Relocation packages.