Senior Product Manager, Platform

What You'll Own

• The product roadmap for Sharp's coach platform, both as the backend powering our mobile app and external services, and as a standalone product used by coaches to manage their caseloads, schedules, and member interactions.
• The coach-facing product experience: partnering with coaching ops to understand their workflows, shipping tooling that scales their impact, and making the platform the system of record for coach work.
• The platform/API layer powering the mobile app and external service consumers. You'll define service contracts, SLAs, and the roadmap for capabilities downstream products depend on.
• The dual mandate: making tradeoffs between coach-facing product investment and platform/API work, and sequencing the roadmap so neither audience gets starved.
• Success metrics across both surfaces: coach productivity, throughput, and satisfaction on the product side; reliability, latency, and time-to-integrate on the platform side.
• A full-stack product development team (one Engineering Manager and 4–6 offshore engineers), coordinating agile development ceremonies to drive continuous product delivery.
• Authoring and reviewing technical documentation: PRDs, Linear projects and tickets, API documentation, GTM plans, and internal communications throughout the product development lifecycle.
• A seat at the table for Product team planning, strategy discussions, and long-term vision.

Your First 90 Days

• Complete a full operational handoff from the current SPM, taking ownership of all in-flight initiatives, relationships, and decision rights.
• Build trust with coach ops leadership and establish a regular feedback loop with frontline coaches.
• Create tight coupling with downstream and customer dev squads by establishing shared roadmap rituals and a clear interface for cross-squad asks.

Who Thrives Here

• 5+ years of product management experience, with at least 2+ years on a platform, API, or infrastructure product.
• Prior ownership of an internal or operations-facing product (e.g., agent tooling, ops consoles, CSM platforms, coach tools).
• Demonstrated AI fluency: deeply fluent in the Claude Code ecosystem and broader AI tooling, actively keeping up to date with the latest in AI development practices and integrating them into your work.
• Experience working with frontline operator users and translating workflow insight into product.
• A track record of partnering deeply with engineers: empathetic, direct, and able to drive tight collaboration models.
• Sprint craft—you scope, sequence, and unblock work in fast-moving cycles, and you write specs other people actually want to read.
• Mission pull: you're energized by the chance to serve first responders, military, and other high-stress professions.

Nice to Have

• Direct experience building tools for frontline ops users (coaches, CSMs, agents, clinicians).
• Experience with calendaring, scheduling, and matching problem sets.
• Technical fluency: reads code, designs APIs, and debates architecture credibly with senior engineers.
• Hands-on familiarity with our stack: PHP, Laravel, PostgreSQL.
• Product analytics experience with PostHog or Mixpanel.
• Fluency with Linear, Notion, Figma, and Claude.

Why Join Sharp

• Huge ownership: you'll own a product that's both a foundational platform powering our mobile app and external services AND a standalone product used by Sharp's coaches every day. Your decisions compound across every member, every coach, and every downstream squad.
• Clear path to grow: direct visibility with leadership and a path to Group PM or Director as the platform org expands and the product surface grows.
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Early equity in a company backed by a16z
• Access to Sharp's performance coaching platform