Manager, Professional Services

Responsibilities

• Manage, mentor, coach, and train a team of 5 to 8 professional services and project management professionals.
• Oversee timely and successful customer implementations across key product lines, including LeaseQuery, Contract Management, and Debt Management.
• Maintain hands-on management of a personal book of clients to drive successful platform adoption and implementation.
• Travel for on-site client visits to deliver high-touch service, lead key presentations, and provide in-person training.
• Establish realistic short and long-term goals for implementation process improvements and manage the team to accomplish them.
• Keep project templates up-to-date and monitor project management dashboards within Monday.com or similar PM tools.
• Partner cross-functionally with Sales, Operations, Product, and Technical teams to ensure early alignment on expectations and scope.
• Gather and analyze customer feedback to continuously elevate delivery quality and customer satisfaction.
• Provide accurate and timely reporting on team performance, project statuses, and key performance indicators to leadership.

Requirements

• 4-year college degree from an approved institution.
• 3+ years of experience in a customer-facing implementation or professional services role, preferably within a SaaS environment.
• 1+ years of experience directly managing a team.
• Familiarity or direct experience with accounting, contract management, or debt management software.
• Exceptional written, verbal, and in-person communication skills.
• Proficient knowledge of G Suite, Microsoft Office, and Monday.com or similar project management platforms.
• Comfort with regional and national travel and willingness to present to clients in person.
• Strong oral, written, and presentation skills with the ability to communicate effectively from end-users to the C-suite.
• Excellent problem-solving skills with a "think big" mindset and a willingness to roll up your sleeves to build repeatable, sustainable processes.
• Self-motivated and highly organized work style with the ability to meet strict deadlines across overlapping projects.
• True passion for professional development, setting clear timelines, and helping team members grow their career impact.