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ForusForusNew York, NY

Life Sciences Strategy Lead

Own post-sale success, growth, and impact for strategic biopharma accounts. Drive client onboarding, retention, and expansion while collaborating with product, engineering, and data teams.

160k – 250k
On-site4+ YOECustomer Success

About the role

Responsibilities

  • Own the post-sale success of strategic biopharma accounts—including onboarding, pilot execution, performance tracking, and client reporting
  • Act as day-to-day lead across multiple client teams (commercial, field, access, and data stakeholders)
  • Collaborate closely with product, engineering, data, and delivery teams to coordinate execution and ensure consistent impact for clients
  • Drive retention and expansion within accounts by delivering tangible outcomes, sharing insights, and building trust across functions
  • Design scalable processes for managing multi-workstream accounts with 7–8 figure contract value and help build the client success function
  • Explore, evaluate, and execute on new opportunities including strategic partnerships and new products/services
  • Work closely with the rest of the team and CEO to make business decisions balancing speed of growth and long-term profitability

Requirements

  • 4–10 years in client strategy, delivery operations, partnerships, or customer success—ideally in complex, multi-stakeholder environments
  • Background in life sciences consulting, data platforms, digital health, or pharma-adjacent strategy roles
  • Executive presence and fluency—able to engage senior leaders across functions and drive alignment in ambiguous environments
  • Comfort working with data and technical teams (role requires learning SQL and low-code tools)
  • Strong written and verbal communication for internal debates and external relationships
  • Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
  • High NPS with former teammates

Nice-to-Haves

  • Experience with multi-brand, multi-year partnerships
  • Experience managing accounts with 7–8 figure contract value

Skills

SQLClient StrategyCustomer SuccessLife Sciences ConsultingData PlatformsDigital HealthExecutive CommunicationCross-Functional LeadershipPerformance TrackingPartnerships

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