Life Sciences Strategy Lead
Own post-sale success, growth, and impact for strategic biopharma accounts. Drive client onboarding, retention, and expansion while collaborating with product, engineering, and data teams.
About the job
Responsibilities
- Own the post-sale success of strategic biopharma accounts—including onboarding, pilot execution, performance tracking, and client reporting
- Act as day-to-day lead across multiple client teams (commercial, field, access, and data stakeholders)
- Collaborate closely with product, engineering, data, and delivery teams to coordinate execution and ensure consistent impact for clients
- Drive retention and expansion within accounts by delivering tangible outcomes, sharing insights, and building trust across functions
- Design scalable processes for managing multi-workstream accounts with 7–8 figure contract value and help build the client success function
- Explore, evaluate, and execute on new opportunities including strategic partnerships and new products/services
- Work closely with the rest of the team and CEO to make business decisions balancing speed of growth and long-term profitability
Requirements
- 4–10 years in client strategy, delivery operations, partnerships, or customer success—ideally in complex, multi-stakeholder environments
- Background in life sciences consulting, data platforms, digital health, or pharma-adjacent strategy roles
- Executive presence and fluency—able to engage senior leaders across functions and drive alignment in ambiguous environments
- Comfort working with data and technical teams (role requires learning SQL and low-code tools)
- Strong written and verbal communication for internal debates and external relationships
- Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
- High NPS with former teammates
Nice-to-Haves
- Experience with multi-brand, multi-year partnerships
- Experience managing accounts with 7–8 figure contract value
Skills
SQL, Client Strategy, Customer Success, Life Sciences Consulting, Data Platforms, Digital Health, Executive Communication, Cross-Functional Leadership, Performance Tracking, Partnerships
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