Solutions Engineer

What you’ll do

• Own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals.
• Provide technical pre-sale support to sales teams to achieve assigned sales goals.
• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments.
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Gain trust and influence customer buying process with technical knowledge and consultative selling skills.
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers and lead successful proof of value (POVs).
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
• Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.
• Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans.
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Who you are

• Build trust with internal and external stakeholders and demonstrate sound judgment in knowing when to lean in directly versus provide support from a distance.
• Highly persistent and solutions-oriented, challenging the status quo and approaching obstacles with curiosity and determination rather than accepting “no” as a final answer.
• Passionate about joining an early-stage, high-growth company and operate with a strong growth mindset.
• Possess strong business and technical acumen and can clearly articulate solution value propositions to a variety of audiences.
• Strategic by nature, yet willing to roll up your sleeves and dive into the details when needed.
• Resilient in the face of challenges, change, and ambiguity, maintaining focus and composure.
• Maintain an optimistic, positive outlook and consistently look for ways to turn problems into solutions.
• Resourceful, energized by uncovering and implementing innovative approaches, and focused on delivering measurable results.
• Take ownership, follow through on your commitments, and consistently under-promise and over-deliver.
• Nimble and adaptable as priorities evolve, while still maintaining a clear view of the broader objectives.

Your skill-set

• 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
• Demonstrated success in consultative selling for very large, complex enterprise engagements.
• Exceptional presentation and communication skills with strong executive presence and confidence.
• Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors.
• Solid understanding of APIs and their role in modern enterprise architectures.
• Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing.
• Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges with creativity.
• Highly effective working in remote, distributed teams, fostering collaboration and alignment.
• A relentless self-starter who drives toward objectives while managing multiple priorities and strict deadlines.
• Fearless yet thoughtful, clear and transparent in communication, curious and inquisitive, open-minded, and persistently focused on outcomes.

What we offer

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees.
• Remote-first environment.
• Regular team on-sites, company-wide events, and intentional gatherings.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan.