Technical Support Engineer Intern

Responsibilities

• Collaborate with senior engineers to analyze and troubleshoot customer issues
• Track support requests using our ticketing system
• Participate in team meetings to discuss and share feedback
• Help create and update technical documentation and run books
• Provide feedback on our product and potential improvements based on customer interactions
• Support the team in testing new releases and reporting bugs
• Perform other duties/projects as assigned

Skills and Requirements

• Currently pursuing an undergraduate degree in Computer Science or related field
• Self-driven and capable of learning new technologies/systems/features with some guidance
• Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
• Experience using Linux
• Experience in command line and tools, including curl, dig, traceroute, openssl and git
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
• Awareness of what DNS, SSL/TLS and HTTP is and how these function
• Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
• Must be able to work 40 hours a week
• Must be able to commit to a 12 week program

Bonus Points

• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• You are familiar with Cloudflare and have a site actively using our platform

Super Bonus Points

• You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese