Senior Software Engineer - Observe by Snowflake, OpenTelemetry

Responsibilities

• Pioneer new instrumentation capabilities in the OpenTelemetry community, defining and building next-generation telemetry collection for emerging domains including LLM/AI inference, Browser RUM, and mobile.
• Design and implement OTel Collector components (receivers, processors, exporters) and SDK instrumentation libraries that strengthen Observe's position as a leading OTel destination.
• Collaborate with the OpenTelemetry open-source community by contributing code, participating in SIG discussions, authoring RFCs, and reviewing pull requests to ensure high-quality contributions.
• Architect and own the Observe Agent — our OTel Collector distribution — including its extension points, pipeline architecture, and release strategy.
• Contribute to OpenTelemetry Semantic Conventions, helping define standardized telemetry schemas for new and evolving technology domains.
• Work with product and field engineering teams to translate customer instrumentation challenges into upstream contributions and product features.
• Represent Snowflake/Observe in the OTel community — present at conferences, build relationships with maintainers at other vendors, and drive consensus on specification decisions.

Requirements

• 5+ years of software engineering experience with meaningful involvement in the OpenTelemetry ecosystem (Collector, SDKs, or instrumentation libraries).
• Strong programming skills in Go (OTel Collector) and familiarity with at least one SDK language (Java, Python, JavaScript/TypeScript, or .NET).
• Deep understanding of OTel's architecture: the Collector pipeline model, SDK internals, context propagation, and the semantic conventions specification process.
• Experience contributing to open-source projects with multi-vendor governance — consensus-building, RFC authorship, and cross-organizational collaboration.
• Experience building cloud-native services and working with public cloud providers like AWS, Azure, or GCP.
• A passion for open-source software and community engagement, particularly in the observability and telemetry ecosystem.
• Strong opinions on instrumentation design: what makes telemetry useful vs. noisy, and how to balance coverage with performance overhead.

Nice-to-Haves

• Approver or maintainer status in an OTel SIG (Collector, SDK, Semantic Conventions, or OpAMP).
• LLM/AI observability instrumentation — tracing inference chains, token usage, model performance metrics.
• Browser RUM or front-end performance instrumentation.
• Designing and shipping an OTel Collector distribution or Kubernetes operator.