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TixrTixrSanta Monica, CA

General Internship

Internship in Client Services at Tixr offering hands-on experience in live events ticketing. Choose from Client Experience, Technical Solutions, or Product Education tracks involving client support, technical implementation, knowledge base creation, and event operations. Ideal for curious students/recent grads comfortable with ambiguity and AI tools.

Salary not listed
HybridEntry levelOther

About the role

Responsibilities

Client Experience (CEM Track)

  • Shadow CEMs on client calls and manage day-to-day client relationships
  • Handle client support queue: prioritize, communicate, and resolve issues
  • Support event builds on the platform and develop quality-control instincts
  • Maintain client records in Notion and HubSpot
  • Draft client-facing materials such as feature updates and account summaries

Technical Solutions (TSM Track)

  • Shadow TSMs on client builds and audits; identify risks and inefficiencies
  • Document common client questions, edge cases, and solutions for internal knowledge base
  • Test new features and validate workflows
  • Identify opportunities to streamline or automate processes
  • Provide onsite event support for select local events

Product Education & Knowledge

  • Build and update client-facing knowledge base content
  • Create reusable demo assets and training materials for feature launches
  • Develop internal product certification content
  • Produce client-facing resources like one-sheeters and reference guides
  • Support organizational preparation for new feature launches from an education perspective

Requirements

  • Student or recent grad seeking hands-on startup experience
  • Naturally curious with strong learning agility; asks questions and digs deep
  • Comfortable with ambiguity and figuring things out without a fixed playbook
  • Clear communicator who values both speed and thoughtfulness
  • Fluent in AI tools (ChatGPT, Notion AI, Claude, etc.) or eager to learn
  • Based in LA or able to work on-site part of the time (for hybrid)

Nice-to-Haves

  • Interest in live events, ticketing, or e-commerce platforms
  • Experience with Notion, HubSpot, or similar tools

Compensation / Benefits

  • Flexible part-time or full-time schedule (approx. 20 to 40 hrs/week)
  • 3-month duration with potential to extend or convert to full-time
  • Hybrid or remote options depending on track and fit (HQ in Santa Monica preferred for on-site)

Skills

NotionHubSpotChatGPTnotion aiClaude

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