Communications Lead, Infrastructure and Engineering

Responsibilities:

• Own external comms for Claude's inference and reliability story across launches, milestones, and the steady drumbeat of updates
• Carry both the high-altitude narrative for Claude's engineering work and the technical translation that makes it credible
• Develop messaging frameworks for technical topics that need to land with developers, customers, and press without losing the substance
• Lead comms when a technical or engineering issue needs a coordinated cross-functional response
• Partner closely with the product organization on decisions that impact users and our brand, bringing those considerations into the room early and often
• Coach engineering and product leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between
• Have strong instincts for how messaging will land across audiences and channels and the judgment to adjust strategy accordingly

You may be a good fit if you:

• Have 8–12 years of experience in communications focused on infrastructure, engineering, or technical products
• Are highly online and fluent in where technical conversations happen, from developer forums to X to Hacker News
• Are genuinely curious about how customers actually experience performance, capacity, and reliability
• Have experience in communications focused on infrastructure, engineering, or technical products
• Write with discipline and accuracy around complex technical concepts and sensitive topics

Strong candidates may also:

• Have a deep understanding of both traditional media channels and the emerging platforms where technical communities engage
• Be high-agency and low-ego, with a bias to action
• Have existing relationships with reporters and analysts covering AI, engineering, or developer ecosystems

Annual Salary:

$255,000—$320,000 USD

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position