Content Moderator, Bilingual English/Dutch

Responsibilities

• Read, assess, and apply applicable codes to large volumes of user-generated content in English and Dutch, including text, images, and videos.
• Work steadily and efficiently in a queue environment.
• Review performance feedback to minimize coding errors and meet or exceed performance metrics.
• Attend scheduled and as-needed one-on-one coaching calls.
• Work 16–29 hours per week based on content volume, including at least 4 weekend hours.
• Check in on days not scheduled to work as needed.
• Use Google Mail, Calendar, Meet, Sheets, and Docs, along with Slack and online forums, to manage performance expectations independently.
• Perform quality-assurance checks of teammates' work and machine-moderated content.

Requirements

• Bachelor's degree or equivalent international credential, or 7+ years of professional content moderation experience.
• Professional working proficiency in English and professional-level proficiency in Dutch, written and spoken.
• At least 3 years of experience in a fast-paced office environment.
• Authorized to work in the United States and resident of Texas, Arkansas, Florida, Georgia, Illinois, North Carolina, or Ohio.
• Ability to read, comprehend, and assess content quickly and make on-the-spot decisions.
• Comfort learning and using web-based applications and tools.
• Ability to engage actively with team members in a remote environment.
• Ownership of job performance and commitment to meeting or exceeding benchmarks and metrics.
• Availability for a semi-flexible 16–29-hour weekly schedule, with at least 4 hours between Saturday 12:01 a.m. and Sunday 11:59 p.m.
• Computer with an up-to-date operating system, current smartphone, reliable high-speed internet, and a functional home office.

Compensation and Benefits

• Part-time hourly, work-from-home position.
• Four-week initial paid training program consisting of online modules and exams, virtual coaching calls, and live hands-on moderation hours.