Technical Program Manager

What You'll Do

• Run assigned projects day-to-day, owning throughput, delivery, and operational quality from kickoff through delivery; a TPM is staffed on any project with a meaningful number of data trainers.
• Run each project through its gates: calibrate before scaling, ramp in stages while quality holds, and meet acceptance criteria at delivery — so quality is enforced in flight, not discovered at the end.
• Set up projects and bring data trainers on using the platform tooling, configuring the right setup for different project types.
• Keep Airtable accurate as the system of record — tasks and status always current — owning tracking across internal projects (fulfillment, data-trainer tracking, sheets) and external projects (glide-path templates and margin tracking).
• Own project-level financials: track margin and fulfillment live, operate payment tiers, handle project billing/AR, and resolve data-trainer payment issues — flagging margin risk early and escalating margin-protecting changes to the comp structure to the Deployment Lead, who owns account-level margin.
• Keep the FDE and FDR connected as the project kicks off, so technical scoping and research inputs land in the work.
• Orchestrate the data-trainer workforce through Pod Leads — keeping trainers productive, paid, and organized, and using Pod-Lead first-line review as early quality signal — rather than managing hundreds of trainers directly.
• Identify delivery risks early, put mitigations in place, and escalate when throughput, quality, or timelines are at risk.
• Work flexibly across projects and domains as priorities shift.

What You'll Own

• Your projects delivered to plan — on time, to the quality bar, and at healthy project margin.
• Throughput and fulfillment against commitments.
• A clean system of record (Airtable always current) and a live view of project margin.
• Productive, well-run data-trainer teams via your Pod Leads.

What We're Looking For

• Experience running operational projects or programs with many moving parts and people.
• Strong organizational and tracking discipline — comfortable owning dashboards, sheets, and a system of record such as Airtable.
• Operational and financial literacy: ease with throughput metrics, margin, and billing/AR.
• Ability to coordinate and orchestrate multiple stakeholders — engineers, researchers, and a contingent workforce through its leads — and keep them aligned.
• A bias toward action, calm under pressure, and a habit of catching problems before they become delivery issues.
• Comfort operating in ambiguous, fast-scaling environments where processes are still being built.
• The ability to manage multiple projects simultaneously without losing attention to detail.

Nice to Have

• Familiarity with AI, machine learning, data pipelines, RLHF, or data-labeling/annotation operations.
• Experience managing contractor or contingent workforces.
• Experience with Airtable or similar operational tooling.
• Experience owning billing, margin, or financial tracking for projects.