Senior Implementation Consultant, Advisory

Responsibilities

• Build trust with customers through regular engagement from sales handoff through value realization.
• Create implementation plans outlining customer goals and required activities; review progress and adapt plans as needed.
• Cultivate customer champions and expand their knowledge of Fieldguide.
• Advocate for customers across Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams.
• Communicate customer needs internally to help shape the product roadmap, processes, and onboarding programs.
• Identify success risks proactively and develop action plans to mitigate them.
• Document customer value through case studies, use cases, and success metrics.
• Track customer progress against adoption plans and measure value realization over time.

Requirements

• At least 2 years of experience in financial audit or assurance.
• At least 3 years of experience in technology consulting, customer onboarding, implementation, or a similar field.
• Experience at a top management consulting firm or high-growth startup preferred.
• Strong consulting skills and a record of driving business value for customers as a trusted advisor.
• Project management proficiency, including prioritizing and managing multiple customers, projects, and requests with limited oversight.
• Ability to professionally solve problems while managing multiple customers.
• Executive presence and ability to influence change.
• Strong communication skills with customers and internal teams.
• Bias toward action and ownership of projects from start to finish.
• Collaborative, mission-first approach.

Compensation and Benefits

• Competitive compensation package with meaningful ownership.
• Unlimited PTO.
• 401(k).
• Wellness benefits, including free therapy sessions.
• Technology and work-from-home reimbursement.
• Flexible work schedules.