Head of Product, Square Trust & Safety

You Will

• Bring a Square-wide perspective on Trust and Safety for strategic planning, ensuring trust considerations are embedded across all seller-facing products and experiences.
• Unify the Risk and Identity organizations, creating seamless experiences and shared platforms that enable sellers to grow with confidence.
• Lead the product organization across multiple product areas including Identity Verification, Risk Management, Disputes, Fraud Prevention, Compliance, and Internal Tooling.
• Own the primary strategic initiative to build and maintain trust with sellers throughout their lifecycle, from onboarding through account management and remediation.
• Engage with external partners including regulatory bodies, compliance teams, and identity verification providers to build out strategic rationale for partnerships and integrations.
• Drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of Square's products.
• Deeply understand regulatory requirements, compliance frameworks, and the fintech landscape to shape the GTM and Product strategy for Trust and Safety.
• Prioritize work across Risk and Identity product areas while influencing prioritization of trust and compliance capabilities across Square products.
• Validate product strategies through a combination of qualitative seller research, quantitative experimentation, and regulatory analysis to ensure intended impact on both seller trust and fraud prevention.
• Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives.

You Have

• 8+ years of product management experience
• Experience leading Product teams across multiple product areas
• Track record of successful platform/infrastructure product development
• Experience with trust & safety, risk, identity, or compliance products
• Proven ability to drive cross-functional alignment across large organizations
• Experience managing regulatory requirements and compliance-driven product development

Nice to Haves

• Experience with payments or fintech products
• Background in fraud prevention, identity verification, or KYC/AML
• Experience unifying or merging product organizations
• Track record with both internal tooling and customer-facing product development
• Familiarity with ML/AI-powered risk and fraud detection systems
• Experience with identity verification providers (Veriff, Onfido, Persona, Jumio)
• Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB)