CX Architect

Responsibilities

• Maximize value creation across the customer journey by identifying inefficiencies in the expansion journey and partnering with GTM Operations and GTM Engineers to solve them using Clay and other tooling.
• Own day-to-day execution against internal efficiency and new-use-case goals.
• Embed within the post-sales organization to develop novel, empathetic solutions to current problems and anticipate emerging technologies and approaches.
• Lead implementation and change management for GTM initiatives, including selling and retention processes, methodologies, playbooks, field assets, forecast participation, and the GTM operating rhythm.
• Partner with GTM Finance on planning and incentives, including compensation rollout, capacity-model assumptions, segment prioritization, and cross-functional GTM alignment.
• Partner with GTM Engineering and GTM Operations to extend Clay into new use cases and contribute to practitioner-led product feedback.
• Engage with customers and the community to bring Clay best practices to market.

Requirements

• 8+ years of experience in business strategy, operations, and analysis.
• At least 4 years of revenue operations experience at a hypergrowth AI or SaaS company.
• At least 1 year owning a P&L, quota, retention, implementation, pipeline, or other business outcome.
• Experience implementing novel go-to-market strategies with measurable business impact.
• Exceptional quantitative modeling skills, including funnel and cohort performance analysis.
• Executive presence with clear communication and the ability to challenge assumptions.
• Informed perspective on AI and practical experience applying it to workflows or team processes.
• Willingness to spend time speaking with customers and community members.