Staff Software Engineer, Forward Deployed

Responsibilities

• Join enterprise onboarding calls and act as the technical owner for deployments.
• Help customers integrate their models into fal Serverless (APIs, scaling, observability, deployment workflows).
• Debug customer issues end-to-end across frontend, backend, and infra layers.
• Translate customer feedback into clear product specs, tasks, and engineering priorities.
• Work closely with Product + Infra to ensure enterprise needs are shipped into the platform.
• Build custom proofs-of-concept or lightweight integrations to unblock adoption.
• Identify repeatable patterns across customers and turn them into reusable product features.
• Improve internal tooling, onboarding flows, and docs based on real customer pain points.

Requirements

• Strong engineering background with proficiency in TypeScript, Python, Postgres, and Next.js.
• Experience working with customers in a technical capacity (Solutions Engineer, Forward Deployed Engineer, DevRel Engineer, or similar).
• Comfortable jumping into ambiguous customer problems and finding solutions fast.
• Ability to understand complex systems and communicate clearly with both technical and non-technical stakeholders.
• Strong written communication skills (turning customer conversations into actionable specs/tasks).
• Experience working across APIs, infrastructure, and cloud environments.
• High ownership mentality: take responsibility for customer success end-to-end.
• Comfort operating in a fast-moving, low-process environment.

Nice-to-Haves

• Experience with serverless platforms, infra products, or developer platforms.
• Familiarity with observability tooling (logs, metrics, tracing).
• Background in distributed systems, Kubernetes, or cloud-native deployments.
• Experience with AI/ML workloads in production.
• Experience writing documentation, onboarding guides, or customer playbooks.

Compensation

• $150,000 - $230,000 + equity + comprehensive benefits package.