RipplingUnited StatesProvide expert customer support for Rippling's HR, IT, and Finance platform. Handle inquiries, troubleshoot SaaS issues, document interactions in CRM, and collaborate with Product/Engineering on feedback while delivering exceptional service.
Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.
Provide front-line customer support via phone, chat, and email for a SaaS platform. Handle inquiries, drive conversions and retention, and escalate technical issues while meeting SLA targets.
Provide billing and payroll support to Rippling customers, resolving inquiries on invoices, payments, refunds, and compliance across regions. Requires 1-4 years SaaS customer support experience, bachelor's degree, and availability for 9am-6pm PST shifts.
Provide expert customer support for Rippling's US Payroll and Tax features, troubleshooting complex tax issues, resolving escalations, creating documentation, and partnering with Product on improvements. Requires 1-4 years payroll support experience, bachelor's degree, and residence in a Pacific or Mountain time zone state.
Provide expert customer support for Rippling's Spend Management platform (corporate cards, expenses, bill pay). Troubleshoot integrations with accounting software, resolve issues empathetically, and collaborate with Product/Engineering on improvements. Requires 1-4 years support experience in expense/finance tools plus bachelor's degree.