Staff Solutions Engineer - API Platform

Responsibilities

• Own the technical relationship on flagship deals: run pre-sales discovery, scope Statements of Work, design integration architectures, and stay attached through implementation.
• Translate customer workflows into reliable system designs: map real-world workflows into data flows, endpoints, webhook patterns, retries, and ordering across heterogeneous EHR/PMS systems.
• Be the SME on the Synchronizer API: advise customers on architecture, data modeling, integration patterns, reliability, and performance.
• Build the artifacts that scale: reference architectures, prototype apps, sample code, integration guides, demo environments.
• Close the loop with Product and Engineering: provide signal on enterprise adoption blockers, product priorities, and documentation issues.

Requirements

• 7+ years in Solutions Engineering, Technical Account Management, Developer Relations, or similar customer-facing technical role at a SaaS or API-first company.
• Hands-on fluency with REST APIs, JSON, OAuth2, and webhooks; comfortable with logs, codebases, and shared screen debugging.
• Track record of owning complex, multi-month enterprise integrations end-to-end.
• Ability to translate between executives, engineers, and operators without losing precision.
• Comfort with ambiguity and building first versions of roles/playbooks/teams.

Nice-to-Haves

• Experience as the first or founding SE at a previous company.
• Background as a software engineer.
• Prior experience with healthcare data (EHR/PMS, HL7, FHIR) or regulated/legacy data ecosystems.

Compensation

• Base salary: $220,000 - $250,000 USD.
• Benefits: Full medical, dental, vision (up to 100% covered), 401K, commuter benefits, flexible PTO.