Hardware Operation Lead

Responsibilities

• Install, deploy and support the configuration of server and network gears.
• Work within rotating shifts or hold on-call pager to meet 24/7 SLAs.
• Replace server and network device parts as needed while maintaining asset accuracy.
• Assist network troubleshooting with cabling diagnosis and replacement.
• Maintain high system reliability by prioritizing and resolving tickets efficiently, support escalation from lower layer technicians.
• Manage incident as the first responder onsite while getting support from SMEs of datacenter engineering and infrastructure domains.
• Provide onsite services to support many other initiatives and continually maintain positive and collaborative working relations with customers, partner teams, vendors, and internal stakeholders.

Basic Qualifications

• Server Hardware Troubleshooting experience, including server booting (POST, BIOS, PXE, IPMI, BMC etc.)
• Network protocols (TCP/IP, Ethernet), and network hardware (console, copper/fiber cabling, switches, routers) knowledge.
• Linux Administration knowledge.

Preferred Qualifications

• Direct experiences working with GPU servers, H100, B200, GB200 etc.
• Diploma or Professional Certification in Electrical Engineering, Mechanical Engineering, or relevant discipline.
• A high level of agility with the ability to prioritize work and stay organized in a complex, fast-paced environment with high ambiguity.
• Vendors, projects, or program engagement experience.
• Strong verbal and written communication skills with attention to clarity and detail.

Salary & Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• The base salary range for this position is $100,000 - $150,000 per year, depending on experience, skills, qualifications, and location. Total compensation may also include equity in the form of stock options.