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PavePaveSan Francisco, CA

Customer Success Engineer

Implement and configure compensation software for B2B SaaS customers while managing projects, advising HR and Finance stakeholders, and driving adoption. The role requires at least two years of customer-facing implementation or technical account experience, strong project management, and technical fluency in JSON, HTML, SQL, and APIs.

113k – 142k/yr
Hybrid2+ YOESolutions Architecture

About the role

Responsibilities

  • Drive successful implementation projects for compensation software, partnering with HR and Finance leaders to transform compensation strategies and ensure adoption and business outcomes.
  • Own end-to-end project management for customer implementations, including detailed project plans, early risk identification, and stakeholder communication.
  • Advise customers on compensation challenges and scalable processes using the platform.
  • Collaborate with Product, Engineering, and Customer Success to surface customer needs and contribute to platform improvements.
  • Build strong customer relationships through clear communication and creative problem-solving.
  • Execute technical customer needs involving integrations, data migration, and configuration.

Requirements

  • 2+ years of experience as a customer-facing Customer Success Engineer, Technical Account Manager, or Implementation Manager at a B2B SaaS company.
  • Deep experience with JSON, HTML, SQL, and API integrations.
  • Strong project management, customer-facing communication, and technical skills.
  • Creative problem-solving and a focus on customer outcomes, adoption, and usage.
  • Ability to work with project managers, Heads of People, Finance stakeholders, and other varied audiences.
  • Ability to work autonomously, prioritize effectively, and identify high-leverage or blocking work.
  • Willingness to work in a fast-paced startup environment and take on varied responsibilities.
  • Comfort working with customers through video calls and email.

Compensation and Benefits

  • Targeted cash compensation:
    • P2: $86,000 - $107,000
    • P3: $113,000 - $142,000
  • Meaningful equity.
  • Medical, dental, and vision coverage for employees and families.
  • Flexible paid time off and the ability to work from anywhere in the world for up to one month.
  • Lunch and dinner stipends and stocked kitchens.
  • Quarterly education stipend.
  • Robust parental leave.
  • Commuter stipend.
  • Hybrid work culture with in-person collaboration 3 to 4 days per week.

Skills

JSONHTMLSQLAPI IntegrationsProject Managementdata migrationSaaScustomer implementation

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