Senior Enterprise Launch Manager

What You'll Do

• Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.
• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions.
• Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on pre-engagement opportunities and RFP’s.
• Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs.
• Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures.
• Provide an excellent customer experience through high-quality communication and interactions.
• Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.

What We’re Looking For

• 5+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once.
• Experience implementing or administering expense programs and/or corporate card programs.
• Experience with month-end close, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online).
• You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
• Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel domestically and internationally to visit customers and prospects.