Billing Operations Analyst

What You'll Do

• Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries.
• Partner closely with cross-functional teams—including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide support and insights into Datadog’s billing practices.
• Help customers understand their invoices and billing details, which vary based on usage patterns and plan type.
• Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner.
• Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses.
• Contribute to ad-hoc projects and process improvement initiatives as they arise.

Who You Are

• Bachelor’s degree in Accounting, Finance, or Computer Science.
• 1–3 years of relevant professional work experience.
• Proficiency in Google Sheets and/or Microsoft Excel.
• Excellent written and verbal communication skills.
• Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes.
• Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment.

Bonus Points

• Prior experience in a SaaS environment.
• Hands-on experience with NetSuite and/or Salesforce.
• Working knowledge of SQL.
• Experience with data visualization tools such as Tableau and/or Metabase.

Benefits

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture