Technical Account Manager owns customer relationships, drives platform adoption through technical guidance, advanced feature deep-dives, and troubleshooting. Requires 3-5 years in customer-facing technical roles and familiarity with APIs, webhooks, and SaaS integrations.
110k – 130k/yr
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About the role
Responsibilities
Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
Translate customer feedback into actionable insights for Product and Engineering teams
Requirements
3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
Demonstrated ability to explain complex technical concepts to non-technical stakeholders
Familiarity with APIs, webhooks, and data integration concepts
Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
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