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Regal.aiRegal.aiNew York, NY

Technical Account Manager

Technical Account Manager owns customer relationships, drives platform adoption through technical guidance, advanced feature deep-dives, and troubleshooting. Requires 3-5 years in customer-facing technical roles and familiarity with APIs, webhooks, and SaaS integrations.

110k – 130k/yr
Hybrid3+ YOECustomer Success

About the role

Responsibilities

  • Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
  • Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
  • Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
  • Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
  • Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
  • Translate customer feedback into actionable insights for Product and Engineering teams

Requirements

  • 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
  • Demonstrated ability to explain complex technical concepts to non-technical stakeholders
  • Familiarity with APIs, webhooks, and data integration concepts
  • Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
  • Comfort working cross-functionally and navigating ambiguity in a fast-paced environment

Skills

APIsWebhooksData IntegrationSaaSMarTechAi PlatformsIntegrationsTroubleshootingProduct FunctionalityData Flows
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