Technical Account Manager
Technical Account Manager owns customer relationships, drives platform adoption through technical guidance, advanced feature deep-dives, and troubleshooting. Requires 3-5 years in customer-facing technical roles and familiarity with APIs, webhooks, and SaaS integrations.
About the job
Responsibilities
- Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
- Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
- Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
- Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
- Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
- Translate customer feedback into actionable insights for Product and Engineering teams
Requirements
- 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
- Demonstrated ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with APIs, webhooks, and data integration concepts
- Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
- Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
Skills
APIs, Webhooks, Data Integration, SaaS, MarTech, Ai Platforms, Integrations, Troubleshooting, Product Functionality, Data Flows
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