Customer Success Manager, Partners Team

Key Responsibilities

• Establish reputation as trusted advisor through regular business reviews, presenting partnership status, joint integrations, and value delivered.
• Become subject matter expert on partners’ business models and downstream use cases, balancing partner satisfaction with mutual business value.
• Achieve corporate objectives via Partner Net Promoter Score (NPS) and overall health of partner portfolio.
• Forecast live revenue through partners, understand partner-led pipelines, and track industry seasonality.
• Monitor and secure partner contract renewals; strategize on volume commitments, added AGV, up-selling, and cross-selling with Partner Account Managers.
• Organize and host executive-level Quarterly Business Reviews (QBRs) to align on mutual commercial goals, joint-marketing, and long-term plans.
• Present optimization opportunities with Account Directors and Technical Account Managers to maximize adoption and value of Prove solutions.
• Create, track, and escalate partner-specific internal tickets across Support, SC, Product, Data Science, and Fraud teams.
• Develop deep understanding of products and their embedding into third-party platforms; communicate benefits of updates to partners and end-users.
• Travel roughly 20% for partner onsite visits and industry events.

Qualifications

• 3 to 5 years in customer-facing or partner-facing role (e.g., Channel Customer Success, Partner Management, Account Management, or Indirect Sales).
• Excellent project management, relationship-building, and long-term alliance planning skills.
• Strong written/verbal communication, documentation, presentation, interpersonal, and partner-service skills.
• Experience in highly regulated markets (Fintech, Insurance, Retail, Banking); knowledge of digital identity and authentication strongly preferred.
• Channel-selling strategies, enablement, and negotiation skills preferred.
• Aptitude for technology, ecosystem KPIs, data, and building B2B2C business cases.
• Track record of building and maintaining successful partner or multi-stakeholder relationships.
• Experience in cybersecurity, fintech, or fast-growing startup strongly preferred.
• Experience with technical data platforms (Splunk, Looker) and investigating API transactions preferred.
• Passion for learning products and markets through training.
• Experience in high-growth/pre-IPO technology companies.
• Align with cultural values of humility, passion, inclusion, and leadership.

Compensation

Anticipated salary: $120,000 - $135,000 (Metro 2 areas) or $110,000 - $130,000 (Metro 3 areas) plus sales incentive plan. Metro 2 includes NYC, Seattle, Los Angeles, Miami metro areas; Metro 3 is all other US cities (except San Francisco Bay Area). Total compensation determined by experience, skills, geo-location, internal equity, and market data.

Benefits

• Competitive salaries, bonus plan (eligible roles), and equity plan.
• Modern Health for financial, mental, physical wellness.
• 401(k) with match.
• Unlimited vacation and flexible hours.
• Comprehensive medical benefits for you and family.
• Emotional & physical wellness services (EAP and reimbursement).
• Office perks (snacks, beverages, GrubHub stipend where applicable).