Technical Solutions Engineering Manager

Responsibilities

• Define and deliver a comprehensive technical support experience for developers and our most complex users (via internal user-facing teams) integrating Stripe.
• Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations.
• Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible.
• Work cross-functionally across Stripe to bring innovative ways to make Stripe’s developer experience even more self-serve & impactful.
• Recruit, coach, and develop user facing engineers.
• Inspire, motivate and enable individual development and promote career growth of the team.
• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer support experiences.

Minimum Requirements

• Experience leading, managing and developing user-facing engineering teams.
• Background in software development in one or more programming languages.

Preferred Qualifications

• Direct experience as a user-facing engineer is highly desired.
• You attract great teammates.
• You encourage a healthy work environment that’s both supportive and challenging.
• You’re excited to help engineers develop new skills and advance in their careers.
• You understand what makes teams successful and what role a manager can play in that process.
• You’re clear and persuasive in writing and in person.
• You lead by example, by setting the right context, and by helping teammates do their best work.
• You know when to let a team work through problems and when to jump in to help.
• You’re technical enough to ask engineers good questions about design and integration decisions.