Staff Engineering Technical Writer

Responsibilities

• Architect content navigation structures and content sets that support users of all experience levels with specific technical problems they are trying to solve.
• Author content by testing workflows directly in context and describing the steps that enable those workflows, converting existing content for new audiences, and by working with SMEs or other stakeholders.
• Engage with the community and internal stakeholders to improve content across 1Password’s content channels and fill gaps through authoring or curation.
• Optimize content and web for AI discoverability in collaboration with the owners of the web platform. Help users find answers in the places they naturally look, via Google agent mode, AI assisted IDEs, and other interfaces.
• Enable people from across the 1Password community to create great content using templates, skills, toolkits, style guides, training, and feedback. Raise the bar for written content across the organization.
• Socialize content across marketing, customer success, social, and field teams to get it the broadest possible reach and impact.
• Work alongside the existing customer success and PMM teams to build an education strategy that leverages industry changes to support awareness and adoption of 1Password's developer tools, by creating AI and generative-search-optimized content, tutorials, technical blogs, and other technical assets.
• Collaborate with the current technical writing team to create content that AI surfaces, and that addresses real human concerns and technical education needs, and disseminate that content across the organization.

Requirements

• 7+ years of technical content experience delivering documentation, tutorials, and technical marketing materials for DevOps tools, CLIs, or programming languages.
• A strong user perspective, informed by product testing and usage, that helps identify content needs and product rough edges.
• Experience using web metrics data to optimize documentation, evaluate content strategy, identify content gaps, drive traffic, and generate engagement.
• Experience collaborating with technical product marketing, social teams, customer support, SMEs, Comms, and brand to produce an externally coherent picture of a product’s technical capabilities and use cases.
• Proven collaborations with the teams building the content platform to improve performance, usability, searchability, and AI compatibility.
• Experience enabling engineering and product teams to create strong documentation and other types of technical content using training, tools, standards, automation.

Nice-to-Haves

• Experience with AI and generative-search-optimized content creation.
• Familiarity with 1Password's developer tools, CLIs, or related ecosystems.