Head of Financial Crimes

What You'll Do

• Own the Global BSA/AML program end to end, including policy, risk assessment, governance, and regulatory reporting.
• Partner with product, risk, operations, engineering, and business teams to develop, implement, and refine policies, controls, and workflows across AML/BSA, Sanctions/OFAC, CIP/KYC, CDD/EDD, transaction monitoring, and fraud.
• Build and run Flex's crypto and stablecoin financial crime program, including typologies specific to on/off ramp activity, stablecoin issuance and redemption.
• Build and enhance transaction monitoring and fraud detection capabilities, including rules, thresholds, typology development, alert handling procedures, QA, and documentation to support regulatory expectations and operational efficiency.
• Own regulator and bank partner exam readiness, including managing findings and remediation timelines.
• Analyze trends across AML alerts, suspicious activity, account behavior, fraud attempts, chargebacks, and transactional anomalies to identify emerging threats, recommend remediations, and drive control enhancements.
• Stand up and refine fraud response processes including case handling, escalation protocols, and cross-functional incident response collaboration.
• Manage and prioritize projects across financial crimes scope, establishing operational cadence and driving coordination between technical, legal, data, and operations stakeholders.
• Track regulatory, legal, and industry developments related to BSA/AML, KYC, OFAC, fintech financial crime, and fraud; translate requirements into practical program updates and business guidance.
• Develop and deliver training programs supporting AML, sanctions, fraud awareness, transaction monitoring, and financial crime obligations across the organization.
• Perform periodic assessments and thematic risk reviews to identify gaps, vulnerabilities, and control performance opportunities; propose targeted enhancements.
• Serve as a key advisor to stakeholders across the company on AML, sanctions, KYC, and fraud risk matters; escalate issues appropriately and with clarity.
• Support internal audits, bank partner reviews, and regulatory examinations, and coordinate remediation efforts where findings arise.
• Design and maintain reporting and dashboards communicating program performance, key risk indicators, trends, and outcomes to senior leadership and partners.

What Makes You a Great Fit

• Hands-on experience with both fiat and crypto/stablecoin financial crime risk, ideally in a fintech environment.
• Bias toward action. Rolling up your sleeves and getting things done is second nature.
• Part detective, part builder, and part problem-solver who likes digging until the real story reveals itself.
• Understand that great financial crime programs enable responsible growth and protect customers and the business.
• Bring clarity, calm judgment, and accountability to complex and high-stakes situations.
• Communicate directly, collaborate well, and balance strong controls with business practicality.

What We're Looking For

• 7–10+ years of experience in financial crime compliance, AML/BSA, fraud risk management, transaction monitoring, or a related risk function within fintech, financial services, or a regulated payments environment.
• Deep working knowledge of BSA/AML, OFAC/sanctions, KYC/CIP, CDD/EDD requirements, and how they apply to fintechs and bank partnerships.
• Experience designing, implementing, or maturing financial crime controls, including program documentation, monitoring frameworks, workflows, governance, and reporting structures.
• Experience with global or multi-jurisdictional AML/sanctions programs.
• Hands-on work designing transaction monitoring and/or fraud detection programs, including rule strategy, tuning, alert handling, investigations, typologies, and playbook development.
• Demonstrated ability to analyze data and trends, synthesize insights, and translate signals into practical risk mitigation actions.
• Builder mindset that thrives in environments where programs are evolving, structure needs to be created, and regulatory expectations must be balanced with practical execution.
• Exceptional communication and stakeholder partnership skills, with the ability to influence, educate, and collaborate across legal, product, engineering, operations, and leadership teams.
• Strong judgment and risk-based thinking, able to navigate ambiguity, make sound decisions, and escalate when appropriate.
• Attention to detail with the ability to manage multiple priorities and execute in a fast-moving, high-growth environment.