People Operations Generalist

What You’ll Do

Employee Lifecycle & HR Operations

• Support core HR operations across onboarding, offboarding, employee changes, documentation, and employee records
• Help deliver a smooth onboarding experience for new hires, including pre-start coordination, first-day logistics, documentation, and follow-up
• Coordinate offboarding processes, including system updates, equipment coordination, and employee communications
• Partner closely with HRBP(s) to prepare for terminations including creating confidential exit guides and prepping severance packages
• Conduct exit interviews and document insights
• Maintain accurate employee records in Rippling and other People systems
• Draft and maintain HR documentation, process guides, templates, and employee communications
• Triage and respond to employee questions and route issues appropriately when escalation is needed
• Manage high-volume, process-driven HR work while maintaining accuracy and confidentiality

Payroll, Benefits & Leave Administration Support

• Partner with the internal payroll team to support employee changes, data accuracy, and payroll-related questions
• Provide administrative support for benefits, 401(k), PTO, leave policies, and related employee questions
• Serve as a point of contact for employees and vendors, including Sparrow for leave administration
• Support benefits documentation, employee communications, and recurring administrative processes
• Own intake for leave and accommodation requests, triaging sensitive situations with discretion and escalating or directing cases to the appropriate resources as needed

HRIS, Systems & Process Improvement

• Support reporting, audits, employee data updates, and recurring HR processes
• Identify manual processes that can be improved, documented, or automated
• Create and maintain trackers, checklists, templates, and workflows that help the People team operate more efficiently
• Support basic people reporting, including headcount, turnover, onboarding status, offboarding status, and compliance tracking
• Help clean up and improve existing processes where documentation or ownership is unclear
• Leverage AI tools to automate manual processes and build workflows to improve operational efficiency

Compliance & Immigration Coordination

• Support HR compliance administration across federal, state, and local employment requirements
• Assist with audits, employee documentation, policy acknowledgments, and compliance tracking
• Support I-9 and reverification processes, background check, employment verification, and personnel file processes
• Help ensure employee records and HR processes are consistent, accurate, and well-documented

Culture & Employee Experience Support

• Support employee engagement, recognition, and culture initiatives
• Provide responsive, helpful support to employees while maintaining appropriate confidentiality
• Drive improvements to the employee experience through better processes, clearer documentation, and consistent follow-through

What You’ll Bring

Experience & Background

• 3 to 5+ years of experience in People Operations, HR, HR coordination, or a related role
• Experience supporting the full employee lifecycle, including onboarding, offboarding, employee changes, records, and employee questions
• Experience with benefits, payroll coordination, leave administration, compliance tracking, or HR documentation
• Experience working in a startup, high-growth, or fast-changing environment preferred
• Experience with Rippling or another HRIS preferred
• Experience supporting immigration processes or working with immigration counsel is a plus
• Experience in a multi-state or global company environment is a plus

Skills & Approach

• Highly organized and comfortable managing a high volume of administrative HR work
• Strong attention to detail and strong follow-through
• Clear, professional written communication skills
• Comfortable handling sensitive employee information with discretion
• Strong judgment and ability to know when to escalate
• Process-oriented mindset with a desire to improve how work gets done
• Comfortable working quickly while maintaining accuracy
• Able to operate in ambiguity and help bring structure to recurring work
• Strong employee service mindset and willingness to jump in where needed

Compensation & Benefits

• Total rewards package includes meaningful equity, medical, dental, and vision coverage, unlimited PTO, and additional benefits
• Target cash compensation for this role based on location: $125,000 to $145,000